Frequently Asked Questions

What materials are used in Adore Adorn jewelry?

Our pieces are crafted in matte gold vermeil, gold vermeil, sterling silver, and solid gold, set with genuine gemstones. Each stone is chosen for its color, character, and meaning.

How do I find my ring size?

We offer ring sizes 5 to 10. Use a ring you know fits, or wrap a string around the largest part of your finger and measure it against a ruler, then match it to the chart on our Size Guide. Measure at the end of the day, when fingers are at their largest.

How long does shipping take?

In-stock jewels ship within 4 to 7 business days. Made-to-order pieces typically ship within 3 to 4 weeks. FREE shipping on US orders over $300.

What is your return policy?

Unworn pieces in original packaging may be returned within 7 days of delivery. Made-to-order and one-of-a-kind pieces are final sale.

How should I care for my gemstones?

Protect your jewelry from knocks, chemicals, and extreme temperatures. Remove it before you shower or swim, especially in chlorinated water, and avoid spraying perfume or applying creams directly onto it. Store pieces individually in a pouch or a soft lined box. Clean metal with a soft, lint free cloth, and clean gemstones with a clean, soft, damp cloth after wearing.

What is your warranty, and do you repair jewelry?

We offer a 30 day warranty against manufacturing defects on pieces bought through authorized channels, providing repair or replacement during that time. After the warranty period, repairs start at $50, with a $75 minimum per shipment.

Jewelry crafted from natural materials varies by nature, and those variations are not considered defects. The warranty does not cover damage from misuse, neglect, or accident. Shipping to us is covered by you unless the piece has a manufacturing defect. Write to help@adore-adorn.com and tell us what happened.

Can you reset or restyle a piece I already own?

Yes. Send us what is sitting in your jewelry box and we will make it wearable again. Resetting a solitaire stone is $60, and $25 per stone where there are several. A full restyle, where the piece is redesigned around your own metal and stones, starts at $500 depending on the metal and whether you supply the gemstones. A $75 minimum applies per shipment.

All restoration work is done by our Los Angeles team. Write to help@adore-adorn.com with a photograph and we will tell you what is possible.